TERMS AND CONDITIONS

Trail Passes and Rentals are available for purchase from the Activity Centre. Please note that rental bikes are limited and are on a first come first serve basis.

 

Failure to purchase your trail pass will result in removal from the property and subjects may be charged with trespassing.

 

 

GENERAL RULES

 

No Trespassing

  • For insurance reasons access to our trails is prohibited beyond operating hours. Use of the trails for Biking, Skiing, Hiking or Snowshoeing when the trails are closed is trespassing. Unauthorized individuals will be removed from the property and may be charged with trespassing.

 

  • For your safety, all riders must be off the trails by the end of trail closing each day. Trails are not swept at the end of the day and is your responsibility to be off the trails by closing time. If you are in need of assistance, please call Patrol at 519-942-0951.

 

One-Way Trails

  • All of our trails are one way. Going the wrong way on a trail is dangerous and will result in the loss of access to trails. Please ski, ride and move only in the direction that the trail is marked and obey all directional signage. Riding on closed trails is prohibited.

 

Dogs on Property

  • Dogs are not permitted on the trails for the safety and consideration of other users.

  • Dogs are not permitted on the property unless it is a licensed service animal. Service animals must be identified and leashed at all times.

  • Please do not leave your dogs in your vehicle unattended.

 

Accessibility

  • The Activity Centre and other Resort facilities are fully accessible. Please call us at 519-942-0951 if you require assistance and we will direct you to the proper area.

 

Rental Procedures

  • When you enter the main doors of the Activity Centre, please complete a rental form located on the right side of the lobby of the guest service area before you lineup to speak with a Guest Service Agent. The form must be filled out and is required for every person 18 and over. Renters who are 17 and under must be accompanied by an adult and have their legal guardian complete the rental agreement.

  • Proceed to the Guest Service counter to pay for your rentals. We require a credit card imprint for security on all rentals.

  • Once you have paid for your rentals please proceed to the rental shop to be fitted for your rental.

  • Please exit the rental area through the rental doors.

  • Please return your rental through the rental return door.

  • Rental equipment must be returned at least 15 minutes before closing.

 

Mountain Bike Rentals

  • Please note that Mountain Bike Rentals are limited. Please call ahead before your visit to confirm rental equipment you require is available.

  • Payment in full is required to reserve your rental.

  • Rental insurance is optional. Should you choose not to purchase insurance, you will be responsible for the cost of repairs and/or parts resulting from damage to the bike while in your possession.

  • Rentals are for on-site use only, and cannot be removed from the property.

  • You will be charged two times the full retail cost of replacement should the equipment not be returned.

Trail Walking/Running

  • We do not allow walking or running on our trails at this time due to safety concerns with riders.

  • The Bruce Trail is accessible from our property at no charge for walking and running. Please see the Activity Centre for details. This trail does cross the bike@hockley trails so use with caution.

REFUND POLICY

 

Trail Passes

  • All trail pass purchases are final and non-refundable.

 

  • Rentals
    Fat Bike refunds will only be administered should fat biking be closed due to trail conditions. All other rentals are non-refundable.

  • All Rentals must be returned by 4:45pm.

  • You will be charged two times the full retail cost of replacement should the equipment not be returned.

  • If you do not choose the insurance option you will be responsible for the cost of repairs or replacement of damaged equipment.
    Credit Card securities are required.

 

*All prices are subject to HST. Prices subject to change at any time. Trail passes and rentals are non-refundable. Refunds and date deferrals will not be issued due to inclement weather.